International Institute for
Organizational Excellence, LLC

"Building World Class Organizations"

Recommended Works
from the
IIOE Library

Autobiographies

Biographies

Health Care

Public Service

Quality Management

Organizational Learning

Strategic Planning

Bibliography of Articles and Publications
by William H. Dunwoody

Books

Dunwoody, W. (2005) Chapter 10: Traditional Benchmarking in EMS. In Swor, R.G. and Pirrallo, R.G. (2005) National Association of EMS Physicians. Improving Quality in EMS, (2nd Ed.) pp. 175-188. Dubuque, IA: Kendall/Hunt Publishing Company.
ISBN: 0-7575-1743-9

Business Process Standards

Christensen, M.M. and Reid, D.R., AIAG Health Focus Group.(2007) Business Operating Systems (BOS) for Healthcare Organizations – Requirements for Process Improvements to Achieve Excellence. Southfield, MI: Automotive Industry Action Group

Dissertations and Theses

Industry Journals

Dunwoody, W. (2003) Assess your EMS Organization with the Baldrige Criteria, Merginet Medical Resources. Retrieved from http://www.merginet.com/index.cfm?pg=quality&fn=BaldrigeCriteria.

Dunwoody, W. (2008, January) Quality in EMS: What Are We Really Talking About? Journal of Maine EMS, pp. 23-25, 3p. Retrieved from http://www.state.me.us/dps/ems/documents /newsletter/JoMEMSJanuary2008.pdf

Dunwoody. W. (2008, April) Designing for Quality in EMS. Journal of Maine EMS, pp. 24-25, 2p. Retrieved from http://www.state.me.us/dps/ems/documents/newsletter/JoMEMSApril2008.pdf

Dunwoody. W. (2008, April) Stop Blaming People for Mistakes (It Doesn't Make Things Better). Best Practices in Emergency Medical Services, Vol 11, Issue 4. Retrieved from http://www.emergencybestpractices.com/issues/11_4/columns/784-1.html.

Dunwoody, W. (2008, June) Reduce Bad Outcomes by Minimizing Opportunities for Human Error. Best Practices in Emergency Medical Services, Vol. 11, Issue 6. Retrieved from http://www.emergencybestpractices.com/issues/11_6/feature/813-1.html

Dunwoody, W.H. (2008, July) Total Quality Management from a New Perspective. Journal of Maine EMS. Rockland, ME: Slingshot Media. pp. 22-24. 3p. Retrieved from http://www.state.me.us/dps/ems/documents /newsletter/JoMEMSJuly2008.pdf

Dunwoody, W.H. (2008, October) Maine Launches Patient Safety Initiative. Best Practices in Emergency Medical Services, Vol. 11, Issue 10. Retrieved from http://www.emergencybestpractices.com /issues/11_10/feature/848-1.html

Dunwoody, W.H. (2008, October) Improving Patient Safety Through Collaboration. Journal of Maine EMS. Rockland, ME: Slingshot Media. pp.18-19 . p. 2. Retrieved from http://www.state.me.us/dps/ems/documents /newsletter/JoMEMSOctober2008.pdf

Wingrove, G., Reinert, A. & Dunwoody, W. (2009, March) Get Ready: Medicare is Changing the Way it Pays for Healthcare. Best Practices in Emergency Medical Services. Vol. 12, Issue 3. pp. 33, 36. Retrieved from http://www.emergencybestpractices.com/issues/ 12_3/feature/908-1.html

MultiMedia and ePublications

Dunwoody, W. H. (2009) Chapter 11: Traditional Benchmarking in EMS. In Learner, E. G., Pirallo, R. G., Swor, R. A. & White, L. J. (Vol. Eds.) Evaluating and Improving Quality in EMS, Volume 3 of Cone, D. C., O’Connor, R. E., & Fowler, R. L. (Eds.). Emergency Medical Services: Clinical Practice and Systems Oversight (CD Series). pp. 131-139. National Association of EMS Physicians. Dubuque, IA: Kendall Hunt Professional.

Peer Reviewed Publications

Dunwoody, W. H. (2010) Technology Acceptance in Health Care Process Improvement. The Quality Management Forum. Vol. 36, Issue 2, pp. 7-10