International Institute for
Organizational Excellence, LLC

"Building World Class Organizations"

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Critical
Announcements
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Chasing Zero: Winning the War on Healthcare Harm

ASQ Quality in Healthcare

Don Berwick, Healthcare Qualiy luminary nominated by President Obama to lead CMS.

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Upcoming Events
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22- 26 May 2010
American Society for Quality
World Conference on Quality and Improvement
St. Louis, Missouri

16-19 Aug 2010
Ninth Quality Colloquium at Harvard
Harvard University,
Cambridge, Massachusetts

11-12 Nov 2010
Northern New England Associaton of Healthcare Executives Annual Meeting
Inn at Mill Falls,
Meredith, New Hampshire

5-8 Dec 2010
Institute for Healthcare Improvement, 22nd Annual Forum on Quality Improvement in Healthcare
Orlando, Florida

21-24 Mar 2010
American College of Healthcare Executives
Congress on Healthcare Leadership
Chicago, Illinois

16-18 May 2010
American Society for Quality
World Conference on Quality and Improvement
Pittsburgh, Pennsylvania

16-18 May 2010
American Society for Qualtiy Healthcare Division
Quality Institute for Healthcare
Pittsburgh, Pennsylvania

25-27 May 2010
National Patient Safety Foundation, 13th Annual Patient Safety Congress
Gaylord National
Washington, DC

History

The International Institute for Organizational Excellence (IIOE) was established in 2000 as a resource for local business, organizations, and agencies to improve internal and external communications through the use of web based information services.

In the intervening years the IIOE has expanded to include services related to organizational improvement through employee development, data management and analysis services and education, and services related to strategic development with a focus on the delivery of health care services in the pre-hospital and medical transportation environments.

Through a collaborative effort with several system development, academic, and research organizations, the IIOE has recently begun to expand its focus of service delivery and system development to offering comprehensive services that address the knowledge management and organizational learning concerns of the entire spectrum of small business, government, and not-for-profit systems.

Customer Focus

Effective Leadership

Collaborative Culture

Learning Organization

Vision

The International Institute for Organizational Excellence will become an international leader in building world class organizations.

Mission

To transform society through the example of a Customer Focus, Personal Integrity, Promotion of Lifelong Learning, and the Pursuit of Excellence, Efficiency, and Efficacy in the management of small business, healthcare, governmental, and not-for-profit systems.

Objectives

The International Institute for Organizational Excellence will fulfill its mission by:

1. Setting an example of academic and professional integrity in the delivery of it services and products,

2. Promoting the development of a culture of collaboration among all organizational stakeholders,

3. Identifying and disseminating information on industry and operational best practices related to organizational performance excellence and systems thinking.

4. Defining and developing systems for the collection of tacit and explicit knowledge and for the utilization of this knowledge in the improvement of systems designed to promote patient safety and organizational efficiency.

5. Assisting individuals and organizations in learning and applying historical, modern, and evolving principles of quality or process improvement and performance excellence.

6. Promoting and providing assistance in the integration of organizational processes with a customer-centered strategic plan, for the purpose of...

improving organizational efficiency,

improving the value of the organization's services to its customers, and

enhancing the capability of the organization in delivering measurable improvements in business, operational, and clinical outcomes.