International Institute for
Organizational Excellence, LLC

"Building World Class Organizations"

Knowledge Management

Knowledge Defined

Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices, and norms. (Davenport & Prusak, 2000, p. 5)

Knowledge Management Program Development Services and Training

Principles of Knowledge Management

Defining Strategies for Leveraging e-Systems and Organizational Knowledge

Critical Incident Reporting System

The collection of data, aggregation of trends, and identification of best practices and lessons learning about critical incidents that occur in the delivery of Emergency Medical Services can lead to the development of operational improvements for the entire EMS industry. The IIOE Critical Incident Reporting System (CIRS) has been developed to offer a mechanism to manage organizational knowledge, share ideas, and promote learning in the areas of patient safety incidents, vehicular incidents, equipment failures, and workforce incidents. For further information on the IIOE CIRS, please go to the CIRS Web Page


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