Principles
of Quality Management
. ..An Introduction to the Theories and Principles
of Quality Management
....in EMS
This program is designed for EMS students, educators,
and managers as an introduction to the history, theories,
and principles of quality management and their application
in Emergency Medical Systems. Participants will be
introduced to the many theories of performance management
that have emerged over the years. A workable definition
of quality in emergency medical services will be introduced.
Emphasis will be placed on developing error free systems
and approaching performance issues as system issues
instead of provider issues.
Establishing
a Culture of Performance Excellence
. ..Using the Baldrige
Criteria as a Model for System Development
The
focus of this program is to review the current standards
used by the Baldrige National Quality Program as they
apply to Healthcare Organizations. After review and
discussion of each area of the Baldrige criteria,
the participants should be able to identify how these
standards can be used to improve the overall organizational
performance of agencies that elect to use the Baldrige
Model in defining, measuring, analyzing, improving,
and control its own organizational and operational
systems.
Lessons
Learned in Prevention Practices
. ..Using Design and Process
Failure Mode & Effects Analysis to Design
... Error Proof Systems
Prevention
of errors before they occur is one of the hallmarks
of an effective Process Management System and is one
of the main principles of Continuous Quality Management.
The focus of this presentation is to review the principles
of Product and Process Failure Modes and Effects Analysis.
The goal of this program is to provide the participants
with the knowledge and resources required to build
systems and identify tools, through analysis and preplanning,
that operate with minimal errors.
Have
You Been QA'd
. ..Identifying Solutions
Through Root Cause Analysis
Many
EMS providers doubt the value of quality improvement
activities and are suspicious of those involved in
the quality improvement process…this is a learned
response. All too often, when things go wrong, people
look for someone to blame. This is one of the traditions
of healthcare that is only now beginning to change
through the efforts of several innovative thinkers
in the healthcare arena. This program explores the
principles of Root Cause Analysis as a retrospective
tool for evaluating the performance of systems, not
people. The discussion centers on the teachings of
the National Center for Patient Safety and provides
knowledge and tools to identify solutions in system
performance deficits.
The Basics of Statistical Analysis
and Testing
(Currently
Under Development)
. ..An Introduction to
the Basic Principles of Statistics,
. ..an Essential Body of
Knowledge in Process Measurement and
Data
... Analysis.
Statistical Process Control
(SPC) (Currently
Under Development)
. ..Identifying Process
and System Variation Using Statistical Process
... Control Charts
Process Mapping
(Currently
Under Development)
. ..An Introduction to
the Technique of Process Mapping, the Backbone
... of Systems Analysis
& Process Management
Listening to the
Voice of the Customer (Currently
Under Development)
. ..Using Quality Function
Deployment to Define and Measure Customer
... Needs and Values
Lean (Currently
Under Development)
. ..Evaluating
and Improving the Efficiency of an Organization’s
... Processes
Using Census Data
for System Design (Currently
Under Development)
. ..An Introduction
to Methods of Accessing Publicly Available Data from
. . the US Census Bureau
and Using this Data to Design Effective EMS
Systems
