International Institute for
Organizational Excellence, LLC


"Building World Class Organizations"

 
History, Vision, Mission, and Objectives
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Facilitation for Strategic and Process Management Planning

Facilitation of Organizational Planning and Development Meetings

Analysis of Systems Deployment and Resource Utilization

Human Resources Analysis and Development

Industry and Demographic Compensation and Benefits Survey

Employee Satisfaction Surveys

Customer Relations Analysis

Customer Satisfaction Survey

Customer Needs Survey

Process Management Education - The Quality Management Series (pdf)

Principles of Quality Management
. ..
An Introduction to the Theories and Principles of Quality Management
....in EMS

This program is designed for EMS students, educators, and managers as an introduction to the history, theories, and principles of quality management and their application in Emergency Medical Systems. Participants will be introduced to the many theories of performance management that have emerged over the years. A workable definition of quality in emergency medical services will be introduced. Emphasis will be placed on developing error free systems and approaching performance issues as system issues instead of provider issues.

Establishing a Culture of Performance Excellence
. ..Using the Baldrige Criteria as a Model for System Development

The focus of this program is to review the current standards used by the Baldrige National Quality Program as they apply to Healthcare Organizations. After review and discussion of each area of the Baldrige criteria, the participants should be able to identify how these standards can be used to improve the overall organizational performance of agencies that elect to use the Baldrige Model in defining, measuring, analyzing, improving, and control its own organizational and operational systems.

Lessons Learned in Prevention Practices
. ..Using Design and Process Failure Mode & Effects Analysis to Design
... Error Proof Systems

Prevention of errors before they occur is one of the hallmarks of an effective Process Management System and is one of the main principles of Continuous Quality Management. The focus of this presentation is to review the principles of Product and Process Failure Modes and Effects Analysis. The goal of this program is to provide the participants with the knowledge and resources required to build systems and identify tools, through analysis and preplanning, that operate with minimal errors.

Have You Been QA'd
. ..Identifying Solutions Through Root Cause Analysis

Many EMS providers doubt the value of quality improvement activities and are suspicious of those involved in the quality improvement process…this is a learned response. All too often, when things go wrong, people look for someone to blame. This is one of the traditions of healthcare that is only now beginning to change through the efforts of several innovative thinkers in the healthcare arena. This program explores the principles of Root Cause Analysis as a retrospective tool for evaluating the performance of systems, not people. The discussion centers on the teachings of the National Center for Patient Safety and provides knowledge and tools to identify solutions in system performance deficits.

The Basics of Statistical Analysis and Testing(Currently Under Development)
. ..An Introduction to the Basic Principles of Statistics,
. ..an Essential Body of Knowledge in Process Measurement and Data
... Analysis.

Statistical Process Control (SPC) (Currently Under Development)
. ..Identifying Process and System Variation Using Statistical Process
... Control Charts

Process Mapping (Currently Under Development)
. ..An Introduction to the Technique of Process Mapping, the Backbone
... of Systems Analysis & Process Management

Listening to the Voice of the Customer (Currently Under Development)
. ..Using Quality Function Deployment to Define and Measure Customer
... Needs and Values

Lean (Currently Under Development)
. ..Evaluating and Improving the Efficiency of an Organization’s
... Processes

Using Census Data for System Design (Currently Under Development)
. ..An Introduction to Methods of Accessing Publicly Available Data from
. . the US Census Bureau and Using this Data to Design Effective EMS Systems

 

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International Institute for Organizational Excellence, LLC